Arkline AI is committed to delivering reliable, performant services to our customers. This page describes the infrastructure underpinning our platform, the availability targets we work toward, and the practices we follow to maintain operational resilience.

Infrastructure Overview

Our services are built on industry-leading cloud infrastructure:

Application Hosting

Deployed on Vercel's global edge network. Application code is distributed across multiple regions with automatic failover, ensuring low-latency access worldwide. Vercel provides a 99.99% uptime SLA for Enterprise customers.

Database & Authentication

Powered by Supabase (built on PostgreSQL), providing managed database services with automated backups, point-in-time recovery, and connection pooling. Supabase provides a 99.9% uptime SLA for Enterprise customers.

Payment Processing

Processed by Stripe, a PCI DSS Level 1 certified payment provider. No payment card data is stored on Arkline AI systems.

Data Sources

Peril Watch aggregates data from authoritative government sources including NOAA, NASA FIRMS, USGS, SPC, FEMA, and FAA. These upstream feeds are subject to their own availability schedules and maintenance windows.

Availability Target

We target 99.9% monthly availability for our core services (Peril Watch dashboard, Command dashboard, and associated APIs). This represents our internal service level objective (SLO) and reflects the reliability standards of our underlying infrastructure.

This target excludes:

Scheduled maintenance windows (communicated in advance)
Degradation or outages of upstream data providers (NOAA, NASA, USGS, etc.)
Outages caused by third-party infrastructure providers beyond our control
Force majeure events
Client-side network or browser issues

For Enterprise customers requiring contractual uptime guarantees with service credits, please contact us to discuss a tailored Service Level Agreement.

Security Practices

We implement the following measures to protect service integrity and customer data:

All data in transit is encrypted via TLS 1.2+
Database connections are encrypted and access-controlled via row-level security policies
Authentication is managed through Supabase Auth with support for email/password and OAuth providers
API endpoints are protected by authentication tokens and rate limiting
No payment card data is stored, processed, or transmitted by Arkline AI systems
Environment secrets are managed through Vercel's encrypted environment variable store

Data Refresh Cadence

Peril Watch data is refreshed on the following schedule:

Weather alerts, wildfires, earthquakes, civil unrest: Every 6 hours
Forecast predictions (SPC/NWPS): Every 6 hours
AI-generated summaries: Every 6 hours
FAA airport delays: Every 10 minutes

Data freshness depends on upstream provider availability. During provider outages, the most recent available snapshot is served.

Incident Communication

In the event of a service disruption, we will communicate updates to affected customers via email. For planned maintenance, we will provide advance notice where reasonably practicable.

To report a service issue, contact hello@arkline.ai.

Upstream Provider References

For further detail on our infrastructure providers' own availability commitments:

Service Availability